Shipping policy

Shipping & Delivery

How long does it take to process my order?

Every order placed on velocideals.com is processed within 1-2 business days, Monday through Sunday.

What is the estimated shipping time?

Once your order has been processed, the typical transit time is 3-5 business days. We ship seven days a week for orders within the United States. At this time, we do not ship internationally. All orders on velocideals.com include FREE shipping!

When can I expect my order to arrive?

For domestic orders within the US, the estimated total delivery time is 4-7 business days from the date your order is placed.

Will I receive a tracking number?

Absolutely! After your order is processed, you will receive a confirmation email containing your tracking number along with a link to our tracking page. Simply enter the tracking number provided in your email on our tracking page to view the latest status of your shipment. You may also visit our tracking page directly at https://velocideals.com/pages/tracking. If you need further help with your order, reach out to us at info@velocideals.com. Our support team aims to respond to all messages within 12 hours during standard business hours, Mon-Fri 9 am-5 pm EST.

How will my items be packaged?

Every item is securely packaged using protective materials to ensure it arrives in perfect condition.

What shipping method do you use?

All orders are dispatched via standard ground shipping. We prioritize getting your order out as quickly as possible for the fastest delivery. For any questions about your shipment, feel free to contact us at info@velocideals.com. Our support team aims to respond to all messages within 12 hours during standard business hours, Mon-Fri 9 am-5 pm EST.

Which carrier will deliver my order?

FedEx serves as our primary shipping carrier. Depending on your delivery location, UPS, USPS, or another available courier service may be used as an alternative.

How do I cancel my order?

You may cancel your order within 24 hours of placing it, provided it has not yet shipped, and receive a full refund. Simply send an email to info@velocideals.com within that window to request cancellation. Our support team aims to respond to all messages within 12 hours during standard business hours, Mon-Fri 9 am-5 pm EST.

My order arrived damaged or appears to be missing. What should I do?

If your order arrives broken, damaged, defective, or incorrect, please contact us within 30 days of delivery with a photograph of the affected item. We will promptly send a replacement or issue a complete refund. If you choose to return the item, we will cover all return shipping costs. If your tracking indicates delivery but the package is nowhere to be found, we suggest reaching out to your local carrier to verify the delivery. For assistance, please email info@velocideals.com. Our support team aims to respond to all messages within 12 hours during standard business hours, Mon-Fri 9 am-5 pm EST.

Why did my order arrive in multiple packages?

We do our best to send your entire order in a single shipment. However, certain circumstances — such as product availability, vendor-direct shipping, or oversized orders — may require us to split your order into multiple packages. Rest assured, there is no extra charge when this occurs.

I received the wrong item. What do I do?

We sincerely apologize if you received an incorrect item. Please contact us as soon as possible so we can ship the correct product to you. We will also provide a prepaid return label so you can send back the wrong item at no cost. IMPORTANT: Any returned product must be in its original condition and packaging. For help, contact us at info@velocideals.com. Our support team aims to respond to all messages within 12 hours during standard business hours, Mon-Fri 9 am-5 pm EST.

When will my payment be processed?

Your credit card will be charged at the time your order is submitted.

What payment methods do you accept?

We currently accept Visa and Mastercard.

Contact Us

Customer support: 9:00 am to 5:00 pm EST

Email: info@velocideals.com

Phone: (517) 300-3576

Company name: Cantucci Vale Inc

Address: 2427 Lennox St, Pomona, CA 91767, United States

We will answer the phone 24/7 and reply to emails within 12 hours during working/business days.

You can also contact us via our contact us page by clicking here https://velocideals.com/pages/contact-us